TERMS AND CONDITIONS
By engaging Redway Electric for services, the following terms and conditions govern the sale:
PAYMENT TERMS
Payment for the entire invoice is required upon completion of the specified work. Any outstanding payments not received within 10 days from the completion date are subject to interest at the maximum rate permitted by law in the state where the work was performed until fully settled. Sales tax, if applicable, is included in the total price. In the event that Redway Electric initiates legal action or engages attorneys to recover outstanding payments from the Customer, the Customer agrees to cover reasonable costs and attorney’s fees incurred. Failure of Customer’s check to clear may result in additional liabilities beyond the original check amount, including court costs. Unless otherwise stated, all parts will be removed from the Customer’s premises and disposed of after completion of the work.
COLLECTION COSTS
The Customer agrees to assume responsibility for all expenses accrued by Redway Electric in the pursuit of delinquent accounts, encompassing but not limited to attorney’s fees, filing fees, and associated costs. Any disputes arising from this transaction shall be governed by the laws of the state where the work was carried out. In the event of legal action, the Customer commits to covering collection fees, reasonable attorney’s fees, and court costs. Additionally, a monthly service charge of 1 ½% will be applied after 10 days of outstanding payment.
WARRANTIES AND WARRANTY LIMITATIONS
Redway Electric offers a standard warranty of 2 years on labor and parts provided by our company. We guarantee that all work performed, including installations and repairs, meets professional standards and is free from defects in materials and workmanship for a period of 365 days from the completion date, or for the duration of any manufacturer warranties, whichever is longer (excluding the listed exclusions). In the event of defective products or workmanship, Redway Electric's obligation is limited to either replacing the defective parts or workmanship, or refunding the amount paid by the Customer for the service, at our discretion. This obligation is contingent upon Redway Electric receiving written notice of the defect within the 365-day period. Items disclosed on the invoice but declined by the Customer, as well as Customer-supplied equipment, may be excluded from the warranty. These exclusions may void or limit the warranty if parts have been replaced by Redway Electric and have not been worked on by any other party during the warranty period, or if items are used that damage electrical parts supplied by us. Any warranty issues must be inspected and approved by Redway Electric before any repairs are undertaken, or the warranty will be voided. Our warranty is non-transferable. We are not liable for damage caused by weather, normal maintenance items not reviewed by Redway Electric, or manufacturer defects. (Note: Warranty excludes stoppages and items supplied by the Customer).
TIME LIMITATION ON LEGAL ACTION
Any legal action concerning this Agreement or any breach thereof must be initiated within one (1) year from the date of the work. The Consumer will be considered to have accepted all delivered goods that have not been rejected within three (3) years of receipt.
ALTERATIONS
Any alterations, additions, adjustments, or repairs performed by individuals other than Redway Electric, unless expressly authorized or agreed upon by Redway Electric, will result in the termination of Redway Electric’s obligations under the contract.
EXCLUSION OF PRIOR DEALINGS
It is mutually agreed that any previous course of dealings or trade practices not explicitly outlined in this contract shall not be admissible to interpret, amend, or conflict with the terms of this agreement. All warranty-related tasks will be executed during standard business hours. Customers necessitating warranty services outside of regular business hours will incur an additional service fee.
